Maintenance Alerts

HTC Planned Maintenance Alert: Tuesday, February 7th
HTC will be performing a router upgrade on Tuesday, February 7th. The work will be done during our maintenance window between the hours of 2AM and 6AM to minimize the impact on our customers. During this time some customers in northeast Horry County may experience a brief interruption of internet and data services. The interruption is estimated to be no longer than 5 minutes.

HTC Planned Maintenance Alert: Thursday, February 9th
HTC will be performing a router upgrade on Thursday, February 9th. The work will be done during our maintenance window between the hours of 2AM and 6AM to minimize the impact on our customers. During this time some customers may experience a brief interruption of internet and data services. The interruption is estimated to be no longer than 10 minutes and may require a reboot of your broadband modem. To reboot simply unplug your modem box from the electrical outlet and re-plug after 30 seconds. If you should experience any difficulties after the reboot, please contact our Technical Support staff at 369-8745.

During the same time frame, we will also be performing a cable modem upgrade in the areas of Highways 90, 501 and 544, which may cause a very brief interruption of internet and data services.

We apologize for any inconvenience this may cause and hope you understand that upgrades occasionally creating outages are necessary to strengthen the integrity of our network. If you have questions or concerns, please call our Repair Department by dialing 611 from any HTC line or 365-2186. Thank you.

HTC's normal scheduled maintenance window is 2:00 am to 6:00 am Monday through Friday. In the event scheduled maintenance is necessary that will affect your service, HTC may notify you via phone, email, postal mail, or in the Maintenance Alert section of our website in advance of the outage. In the event of an outage, HTC's liability will not exceed the amount paid for the service prorated over the term of the outage.

Sun Spots
Sun outages take place every year during the Spring and Fall when the sun passes behind a satellite. During these mini-eclipses, energy from the sun causes degradation in the video signal. Video customers may experience anything from a slight signal degradation such as tiling to complete signal loss. The outages will be gradual and slight on the first and last days of the cycle, reaching a peak during mid-cycle when the sun is located directly behind the satellite. The exact date, time and severity of these outages will vary. The fall cycle will last several weeks in October. If you experience outages longer than 15 minutes, please contact our Repair Department at 365-2186.