HTC Email powered by Google™

Will my email address change?
NO! HTC has retained the sccoast.net domain name and all email addresses will remain the same.

Will I need to make any changes to continue to receive my emails?
If you use Microsoft Outlook/Outlook Express, Windows Mail, Apple Mail, Microsoft Entourage, or another mail software or "client", you will be required to change your email settings in order to continue to receive your email via your sccoast.net account.

WATCH Easy Steps to Change Your Email Client Setting   Click play for a quick video on changing your email client setting to the new HTC Email Powered by Google settings >> Click HERE for a larger screen size.

Learn more on changing your settings.

Why did HTC change email systems?
Many of our customers asked for advanced email features. After much research and deliberation we selected the most popular email service available. In addition, maintaining a proprietary email system has become prohibitively expensive in terms of equipment and especially man-power. Partnering with Google Mail helps us provide you quality service at affordable rates.

Why did you partner with Google when I could easily get a Gmail account for free?
We considered a number of other email system providers before we agreed to partner with Google Mail. Our decision was made based on Google's stable system, innovative features, and exceptional network and maintenance. Our partnership with Google Mail gives you all the benefits of a Gmail account without having to change your @sccoast.net email address.

I am getting an error that says my email account password is incorrect, how can I correct this situation?
You can reset your password using HTC Member Services. Or, you can use this tool to unlock your mail account.

A few of my emails with some domain addresses (ex: @sccoast.net) are not being delivered with the new HTC Email. What do I need to do to receive all emails from another domain?
You can Create a filter and use a "wildcard" (the asterisk sign * )  to allow emails from entire domains. Follow these steps:

1. Once in your email account, click on Create a filter.

2. Type an * (above the 8 key), followed by the @ symbol and the domain for which you want to receive emails. Click Next Step.

3. Select Never Send it to Spam then click Create Filter.

4. The final screen will look like this:

What is the main difference between POP3 or IMAP?
IMAP allows you to manage your email from any computer or mobile device. This is different than POP3 mail because once you have checked your mail it typically is downloaded to the computer or mobile device from which you gained access (unless you opt to leave on the server). If you want to easily manage your emails from multiple computers and/or mobile devices then select IMAP. Learn more on changing your settings.

IMAP benefits:

• you can check email from any computer or mobile device
• previously read and sent mail will be available to view from any device

What will the new HTC email POP/SMTP addresses be?
If you wish to continue to use POP/SMTP, your POP port will be 995 and the secured SMTP will be 465. Your POP and SMTP servers will also change to pop.gmail.com and smtp.gmail.com. If you wish to use IMAP the server settings will be impag.gmail.com with port 993.
Learn more on changing your settings.

Why can't I access my Barracuda page any more?
HTC Email powered by Google™ includes the benefit of one of the strongest anti-spam filtering systems. This system learns the types of emails you consider spam and automatically places them in a spam or junk folder. You will no longer have to go to a "quarantine" file to view mail that is considered "spam" as it will be in your spam or junk folder. If you receive emails you consider spam simply move (highlight and drag) them into the spam or junk folder and the new system will use that action to learn what you consider spam. Learn more about Google spam protection.

Can I still use Outlook Express or another "client" with IMAP?
Yes, existing email "clients" work well with IMAP. Learn more on changing your settings.

Why would I want to switch from Outlook or other "client" to the new HTC Email powered by Google™?
You would quickly recognize the many benefits of using this web-based email system such as a Conversation View which lets you automatically see all emails from the same person in one spot, and Flexible Filing where you can file an email in multiple places so you don't have to remember the one and only place you saved it, many special tools will be available to you when you go to the new web-based HTC Email powered by Google™, including Calendar, Documents, and many more options that may enhance your email experience! Learn more.

What do you mean "conversation" view?
HTC Email powered by Google™ presents messages in groups as a string of emails. While it does take a little bit of getting used to, over two million users "LOVE" the ease of this view! HTC Email powered by Google™ has many tools available to assist you with the learning curve. Learn more about Conversation View.

How does the flexible filing work?
You can file in multiple folders (called labels) and the new HTC Email powered by Google™ has a Search feature that will help you quickly locate any email you need. Learn more about Flexible Filing.

How can I learn more about using the new HTC Email powered by Google™?
The easiest way to do this is to begin using your account. You can start when you go to the HTCNetRacer.net portal and click on Webmail. Login using your email username and password. This will take you to your HTC email account. Here is a quick video tutorial on using the new HTC Email powered by Google™: Google Mail Overview

Can I still use the special tools available with the new web-based HTC Email powered by Google™ along with my "client"?
Yes, simply click on the Webmail icon on the HTCNetRacer.net homepage, enter your email user name and password and use the tools. You may want to consider changing your "client" to IMAP settings so you can more easily access previously retrieved emails while using the tools in the web-based system. Learn more on changing your settings.