Report an Outage

HTC customers are advised to request repair service by dialing 611 toll free from any HTC exchange or 365-2186. An online form is also available for customers with internet access to use in reporting an outage as well. Click HERE to report an outage.

When severe weather hits, customers can rest assured that HTC is working with other local utility companies to restore service as quickly as possible. Sometimes, the loss of electrical power can result in the interruption of voice, video and data services. HTC utilizes generators as an alternative power source to maintain service for as long as possible. If you experience problems with cable television service and have power, it is possible that the equipment serving the area may still be without power. As soon as the primary power source is returned to our equipment, service will once again be fully active.

The objective is to restore service to the largest number of customers in the shortest possible time. However, safety is the primary concern during the restoration period. The intent is to restore services to the entire service area as uniformly, and as safely, as possible. HTC appreciates your patience.